Privacy Policy

Introduction

Welcome to https://basement-water-damage-pomona-ca.ecojohns.com (referentially, ‘our website’ or ‘we’). We are committed to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard data when you interact with our online platforms, services, and applications.

Scope

This policy covers all aspects of our website, mobile applications, online tools, and any other digital services offered under the domain https://basement-water-damage-pomona-ca.ecojohns.com, regardless of geographical location. However, please be informed that this policy does not extend to external links or third-party platforms accessed from our website. These entities have their own privacy notices, and we encourage you to review them before providing any personal details.

Processing Activities

This policy outlines our practices when users:

Utilize our applications and services as authorized users.
Visit our websites linked to this Privacy Policy.
Engage with us through various communication channels such as emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect several types of personal information to enhance your user experience and provide tailored services:

Account Information: Details required to create and manage your account, including usernames, passwords, and registration data.
Payment Information: Credit card or debit card details, billing addresses, and transaction history for processing payments.
Financial Information: Savings, investment, or banking information (if voluntarily provided) for financial services or promotions.
Purchase Information: Product/service purchases, order history, and preferences to improve our offerings.
Mobile Device Identifiers: Unique device identifiers, such as IP addresses and mobile phone numbers, for service delivery and analytics.
Location Data: Geographic location data (with user consent) to provide location-based services and tailor content.
Feedback: Comments, reviews, and survey responses to improve our products and services.
Social Media Information: Data from social media platforms when users choose to connect their accounts for seamless sharing or login experiences.
Product Information: Details about the products you view, purchase, or interact with on our platform.

We gather this data through various methods, including direct user input, automated systems, and third-party sources (with their consent).

Cookies

Cookies are small text files stored on your browser to enhance your experience on our website:

Strictly Necessary: Essential for navigating the website and providing services.
Preference: Remembering user preferences for a more personalized experience.
Analytics: Tracking website usage to improve performance and deliver content tailored to users’ interests.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data from our systems.

Security Measures

The security of your personal information is a top priority. We implement robust organizational and technical safeguards to protect against unauthorized access, disclosure, or misuse of data:

Encrypted Communication: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards to process data on our behalf.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under 18 years of age. If we learn that we have collected such data in error, we will take prompt steps to delete it. Parents or guardians should ensure their minor children’s online privacy and monitor their internet activities.

Your Rights

Depending on your location, you may possess certain rights regarding personal data:

Access, Correction, or Erase Personal Data
Restrict Processing of Personal Data
Portability of Personal Data (receiving a copy of your data in a structured format)
Object to the Processing of Personal Data
Non-Discrimination (in certain circumstances)
File Appeals or Complaints with us and relevant supervisory authorities
Withdraw Consent (if applicable)

To exercise these rights, please contact our Privacy Team using the details provided below. We will respond to your requests as quickly as possible, adhering to legal requirements.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and the updated version will be effective immediately upon publication. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For questions, feedback, unsubscribe requests, or to exercise your data rights:

Email: [email protected]
Postal Address: [Provide Company’s Physical Address]

We value your trust in our company and are committed to protecting your privacy throughout your interaction with us.